Why we give Packfleet recipients the option to pay for their deliveries

'Your parcel will be delivered between 00:00 and 23:59.’

A slightly exaggerated version of a message we’ve all received from a delivery company.

While the delivery window is never a full 24 hours – not as far as we’re aware… – it can seriously feel like it.

Here’s the thing: there’s no reason why an incoming delivery should put you on house arrest. It's 2024, people.

The human genome has been mapped; space probes have travelled beyond our solar system; everyone is using AI.

Humanity is capable of incredible things, and that includes providing you with a small and accurate time window for every parcel on its way to you.

That's why we send all of our recipients a one-hour delivery window on the day of delivery. But we’re not here today to talk about that.

The one-hour windows we send out are calculated by our in-house router, Pathfinder, and determined by a frankly mind-blowing number of factors. But boiled down, they’re based on how efficiently we can deliver that parcel alongside every other that needs to be delivered that day. 

But sometimes life has other plans for you: perhaps you need your delivery ASAP, or you need to receive it in-person but you’re only home for an hour or two that day. Sometimes you need to flip the script and be the one who chooses the damn time window.

It’s for stress-inducing scenarios like these that we introduced a new feature, giving Packfleet recipients the option to pay to select a delivery slot.

We’ve seen recipients choose to do this because they ordered something for a holiday they were leaving for THAT DAY. We’ve seen people choose to request their package first thing because it's a last minute birthday gift; we’ve seen people choose the same option because they ran out of coffee (FYI, we ship for some excellent coffee brands).

If you don't choose a slot, guess what? Your delivery will still be with you that same day.

There’s no small print, no funny business. It’s just about giving people the option to receive their parcels exactly when they need them, should life demand it!